Scope: This policy applies to our collection, processing, and use of your personal data when you browse the MQloud official website operated by us (https://www.mqloud.io and https://mqloud.io, the "Website"), make a business inquiry with us through the Website, or apply for an MQloud platform trial/test account through the Website.
Relationship with the "MQloud End-User Privacy Policy": Once you complete a trial/test account application and actually log in to and use the MQloud platform (the "Service"), the collection, processing, and use of personal data related to your account will instead be governed by the MQloud End-User Privacy Policy and the MQloud End-User Terms of Service, and this policy will no longer apply. Upon your first login to the Service, you will be required to read and agree to those documents online; if you do not agree, you will not be able to continue using the Service.
1.1 This policy describes how Knowtecq Limited (Unified Business No.: 50770236, "we," "us," or "the Company") collects, processes, and uses personal data when you browse the Website, make a business inquiry with us, or apply for a trial/test account of the Service.
1.2 This policy forms part of the Website's terms of use (if applicable), and together with those terms constitutes the basis on which you use the Website.
1.3 If you have any questions about this policy, or wish to exercise rights granted under the Personal Data Protection Act, please contact us through the contact channels provided on the Website.
Except as otherwise defined in this policy, the following definitions apply:
"Personal Data" means a natural person's name, contact information, and other data that can directly or indirectly identify that individual, as defined under the Personal Data Protection Act.
"Website" means the official website operated by us at https://www.mqloud.io and https://mqloud.io, used to present product information about the Service and to provide channels for business inquiries and trial applications.
"Service" means the MQloud multi-cloud infrastructure management platform service provided by us.
"User" or "you" means an individual who browses or uses the Website, or who applies for a trial/test account of the Service through the Website.
We collect Website User Personal Data through the following channels:
(i) Direct collection: data you provide directly to us when browsing the Website, contacting us via the Website's contact form or email, applying for a trial/test account, or participating in our events or marketing communications.
(ii) Usage-derived collection: technical data automatically generated or logged by our systems as you browse the Website, such as browsing history, IP address, and device information.
We may collect the following categories of personal data as a result of your browsing the Website, making a business inquiry, or applying for a trial/test account:
(i) Identification data: name, job title, employer name.
(ii) Contact data: email address, phone number, mailing address.
(iii) Inquiry and application data: content of inquiries submitted through the Website's contact form; company information and intended use case provided when applying for a trial/test account.
(iv) Technical and usage data: browsing history, IP address, browser or client information.
(v) Other data: information you voluntarily provide when requesting support or in other communications.
5.1 We collect, process, and use Website User Personal Data primarily for the following purposes: (i) processing your trial/test account application and the necessary work to establish that account; (ii) responding to business inquiries you submit through the Website and providing information about our services or products; (iii) analyzing and improving the Website's user experience; (iv) necessary retention, disclosure, or provision required by law or requested by judicial or competent authorities.
5.2 The legal basis for the foregoing, under Article 19 of the Personal Data Protection Act, is primarily: (i) consent of the data subject; (ii) the existence of a contractual or quasi-contractual relationship with the data subject; (iii) other circumstances permitted under the Personal Data Protection Act.
5.3 Your personal data is processed within Taiwan in principle; if cross-border transfer is involved, we will comply with Article 21 of the Personal Data Protection Act and related regulations.
6.1 We do not provide your personal data to third parties for marketing purposes.
6.2 We may disclose or provide Website User Personal Data to third parties under the following circumstances: (i) after you apply for a trial/test account, we may pass your contact information and application data to our personnel responsible for account setup, business liaison, or technical support, in order to complete activation of the trial account and follow-up communication; (ii) technical service providers hosting the Website and related infrastructure, who act solely on our instructions; (iii) as required by law, court order, or a competent authority; (iv) our professional advisors, such as lawyers or accountants; (v) an assignee or surviving entity in the event of a transfer, merger, or restructuring of our business, provided that such assignee or surviving entity remains bound by this policy.
6.3 We require any third party entrusted with or disclosed such personal data to adopt appropriate security measures.
7.1 We adopt appropriate technical and organizational security measures for Website User Personal Data to prevent theft, tampering, damage, loss, or disclosure.
7.2 As no method of internet transmission or electronic storage can be guaranteed 100% secure, we cannot be held liable for a data breach caused by factors not attributable to us.
We retain Website User Personal Data only for as long as necessary to achieve the purposes of collection. If, after applying for a trial/test account, you do not complete activation or actually log in to the Service within a reasonable period, we may delete or anonymize the application data after a certain period. If you have already logged in to the Service, the personal data you provided during the application stage is no longer subject to this policy, and its retention is instead governed by the MQloud End-User Privacy Policy.
We may use essential cookies on the Website to maintain basic site functionality, and, where used, analytics cookies (such as Google Analytics) to understand site traffic and improve the user experience; if analytics cookies are used, this will be disclosed in this policy. You can manage or decline cookies through your browser settings, though declining certain essential cookies may affect some functionality of the Website.
If you provide us with personal data of a third party other than our own personnel (e.g., a colleague or supervisor), you are responsible for ensuring that you have obtained that person's consent or completed the necessary notification, and for the accuracy of the data provided.
The Website may contain links to third-party websites or services whose data protection practices may differ from this policy. We are not responsible for the content or privacy policies of such third parties, and we recommend reviewing their privacy policies before use.
The Website and trial application service are intended for enterprise users in principle. If personal data is provided by a person under the age of eighteen, consent from a legal guardian is required; if we become aware that such consent has not been obtained, we may decline the request or require corrective action.
13.1 Under Article 3 of the Personal Data Protection Act, with respect to your Website User Personal Data held by us, you may exercise the following rights: (i) to inquire about or request access; (ii) to request a copy; (iii) to request supplementation or correction; (iv) to request cessation of collection, processing, or use; (v) to request deletion.
13.2 To exercise the rights above, submit a written request to us with information sufficient to verify your identity. We will respond within thirty days of receipt; if we are unable to complete processing within that period, we will notify you of a reasonable extended timeframe. We may charge a reasonable fee under Article 14 of the Personal Data Protection Act, and may decline a request in whole or in part as permitted by law.
13.3 If you believe we have not handled your personal data protection request properly in accordance with the law, you may file a complaint with, or pursue legal remedies through, the competent authority designated under Taiwan's Personal Data Protection Act.
14.1 We may amend this policy in response to changes in law, business needs, or adjustments to technical service providers.
14.2 For non-material changes, we may update this policy directly and publish the effective date on this page.
14.3 For material changes (such as adding new categories of personal data collected or changing the specified purpose of collection), we will provide notice by reasonable means before the change takes effect, and obtain your consent where necessary.
If you have any questions about this policy, about how we collect, process, or use your personal data, or wish to exercise the rights set out in Section 13, please contact us via our Contact page.